Refund policy
Return Policy
- Items may be returned within 14 days of purchase for a store credit or exchange ONLY.
- NO RETURNS OR EXCHANGES ON PRE-ORDERS, TOYS OR SALE/CLEARANCE ITEMS. (THESE ITEMS ARE FINAL SALE). Any item discounted (on sale or with a promo code) more than 10% is considered a Sale item and therefore a FINAL SALE and cannot be returned.
- All returns must be in original condition, clothing must be unworn with all tags attached.
- A copy of receipt or order form must be included inside the package. Mail items back to the address below:
Turquoise
593 Shades Crest Road
Hoover, AL 35226
- Buyer is responsible for cost of return shipping and cost of re-shipping for exchanges. If we make a mistake with an order we will cover the shipping costs both ways.
- Store credit is good for 6 months from date of issue.
- Items bought with a store credit are considered a final sale and not eligible to be returned.
- Email or message us for any questions with returns.