Returns & Exchanges

We hope every purchase you make at turquoise is perfect, but we know sometimes things don’t work out exactly as you would like. 

 

In Store Purchases

  • Returns accepted within 7 days with all tags attached and receipt for store credit only 
  • Store credit is good for 1 year from date of issue
  • Final Sale on all sale items 

Online Purchases

  • Returns accepted within 14 days with all tags attached, in original condition, unworn and not damaged. A copy of order or packing slip must be included. 
  • Exchanges can be made for all online orders as well. Since we carry a small selection of sizes, please contact us ASAP if you need a different size so we can check inventory. 
  • Store credit is good for 1 year from date of issue 
  • NO RETURNS OR EXCHANGES ON SALE ITEMS. (THIS MEANS THESE ITEMS ARE FINAL SALE.)
  • BUYER IS RESPONSIBLE FOR COST OF RETURN SHIPPING/ AND COST OF RE-SHIPPING FOR EVEN EXCHANGES. WE WILL COVER SHIPPING COSTS IF THERE WAS A MISTAKE WITH THE ORDER. 

 

We will always try to work with you on any problems or concerns you have with your purchases and above anything else we want you to be happy.

PLEASE contact us if you are unhappy with your purchase or have issues with the sizing and we will  help in any way possible to make things right for you.

Thanks and we look forward to helping you at turquoise!

 

Please note:  Due to high demand of some of our brands there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling! Unfortunately, due to communication in the Afterpay payment gateway window, products you may have purchased could have oversold in the checkout stage. Turquoise is not responsible for goods overselling for customers who use Afterpay and will refund customers who have had products oversell in their order. Please understand that we try to provide the easiest/quickest checkout possible and want to be upfront about any issues you may encounter. THANK YOU!

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